Refund Policy

1. Digital Products and Services

For digital products and services purchased through DMarket USA Gaming Blog, the following refund policies apply:

1.1 Digital Content

Due to the nature of digital content, all sales of downloadable digital content, including but not limited to eBooks, guides, templates, and other digital resources, are final and non-refundable unless otherwise required by applicable law.

1.2 Premium Memberships and Subscriptions

For premium memberships and subscription services:

• Monthly subscriptions: You may cancel your subscription at any time, but refunds will not be provided for partial months or past billing cycles.
• Annual subscriptions: Refund requests for annual subscriptions may be considered within 14 days of purchase if no significant access or usage of premium features has occurred.
• All cancellation requests must be submitted through your account settings or by contacting our customer support team.

1.3 Online Courses and Workshops

For online courses and workshops offered through our platform:

• Refund requests will be considered within 7 days of purchase if less than 25% of the course content has been accessed.
• No refunds will be provided after 7 days from the date of purchase or if more than 25% of the course content has been accessed.
• To request a refund for a course or workshop, please contact our support team and provide your order number and reason for the refund request.

2. Physical Products

For physical merchandise sold through DMarket USA Gaming Blog:

2.1 Return Eligibility

You may return physical products purchased through our website within 30 days of delivery for a full refund under the following conditions:

• The item is in its original, unused condition
• The item is in its original packaging with all tags and labels intact
• You have proof of purchase (order number or receipt)

2.2 Damaged or Defective Items

If you receive damaged or defective merchandise:

• Contact our customer support team within 48 hours of receiving the item
• Provide photos of the damaged or defective product
• We will arrange for a replacement or refund, including return shipping costs

2.3 Return Process

To return a physical product:

1. Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number
2. Package the item securely in its original packaging if possible
3. Include your RMA number and order information with your return
4. Ship the return to the address provided by our customer support team
5. Keep your return shipping receipt and tracking information

Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product.

3. Refund Processing

3.1 Refund Timeline

Once we receive and inspect your return, we will process your refund as follows:

• Digital products: Approved refunds will be processed within 5-7 business days
• Physical products: Approved refunds will be processed within 10-14 business days after we receive the returned item

3.2 Refund Method

Refunds will be issued using the original payment method when possible:

• Credit card payments will be refunded to the original card
• PayPal payments will be refunded to the original PayPal account
• Alternative payment methods may receive refunds through store credit or other means as determined by our team

3.3 Refund Amount

The refund amount will include:

• The original purchase price of the returned item(s)
• Original shipping costs (only if the return is due to our error or a defective product)

Please note that return shipping costs are not refundable unless the return is due to our error or a defective product.

4. Exceptions and Special Circumstances

4.1 Non-Refundable Items

The following items and services are non-refundable:

• Gift cards or promotional codes
• Downloadable digital content after access or download has begun
• Personalized or custom-made items
• Services that have been partially or fully delivered

4.2 Promotional or Sale Items

Items purchased during promotional sales or with special discounts may have different return policies, which will be clearly communicated at the time of purchase.

4.3 Exceptions for Extenuating Circumstances

We understand that exceptional situations may occur. If you experience special circumstances that are not covered by this policy, please contact our customer support team, and we will review your case individually.

5. How to Request a Refund

6. Contact Information

If you have any questions about our Refund Policy, please contact us:

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.